Certificate in Front Office Operations & Administration
Kenya Utalii College management is committed to sustaining its mandate of training qualified professionals for the hospitality and tourism industry.
DURATION: ONE YEAR
Philosophy of the programme.
This one-year programme provides students with professional skills on how to operate at the front office in various types of hotels.
It entails both practical and theoretical training coupled with three months’ industrial attachment in hotels. The driving philosophy behind this programme is to supply the labour market with a well-grounded employee who will enter the market at operational level and be able to rise through promotional ranks to the level of a supervisor at section level. Certificate training will also enable the graduate to advance in studies through diploma and eventually degree level.
Expected Learning outcomes of the programme.
At the end of this programme, the students will acquire the necessary competence (skills and know-how) that will enable them work independently and produce positive results in their work place as Front Desk Agents, Cashier, Receptionists, Reservation Clerks, and food and beverage control clerks. The programme comprises of hours as described below of instructional demonstration of supervised individual practical work in the Campus Training Reception Room and at Utalii Hotel.
Goals of the programme.
To train competent young men and women to develop their career in the Hospitality industry.